Being a new manager, taking control of IT Services, is a challenge. There's staff, clients, processes, technology and business drivers to take care of. Often, it is blatently obvious that staff or clients are not at all sad, to see their former manager leave. It won't be long before the new manager will begin to wonder, if they leave the company in two years, will the situation be the same? The new manager realizes that he is totally responsible for the way the staff performs. But, how to do it without a company of unhappy staff? Being liked isn't necessary, but you want to win your staff and client's respect and trust. Thus, everyone works more effectively. The critical question is how to do it? In search of answers you turn to some staff exit surveys, assuming that the main reason for leaving would be low pay, however, this is not the case at all. Staff left because they did not feel respected and that they had no impact on the organization. A low salary comes in fifth, as a cause for moving on. Mastering IT Service Management Best Practices is the bridge that gives you the tools, to give your staff, the ability to feel respected and that they have an impact. You will be able to apply these principles to your organization and staff, and do so with stellar results. Firstly, stress the importance of seeing the organization through the eyes of the clients. You will have processes in place to solicit suggestions and will find them to be extremely helpful. Communication is also high on your list as well as instilling in your staff a sense of importance in what they are doing. The payoff for Managers, staff and their clients comes not only in huge cost savings, but also in achieving the highest satisfaction ratings across the board. IT Service Management has brought extraordinary change and success to numerous organizations, and can do the same for your business. You'll be a believer after reading this book, one that speaks clearly, without hesitation, and with authority grounded in proven experience.

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