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E-Business Service Level Agreements

Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values - especially when markets are skittish. Some losses have exceeded $40 million with stock values falling by 26%. This new book offers the keys to effective SLAs with Internet Service Providers (ISPs) and Application Service Providers (ASPs), which can go a long way toward averting catastrophic losses as well as day-to-day headaches.

Ketersediaan
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17695
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
17695
Penerbit
: Rothstein Associates Inc.,
Deskripsi Fisik
166
Bahasa
ISBN/ISSN
9780964164895
Klasifikasi
-
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
Strategies for Service Providers, E-Commerce and O
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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