Gaya APA

Kristensen, J, J, D, G, K, K, K. (2008). Fundamentals of Total Quality Management . : routledge.

Gaya MLA

Kristensen, Jens, J., Dahlgaard;, Ghopal, K., Khanji;, Kai. "Fundamentals of Total Quality Management". : routledge, 2008. Text.